IN MY CASE I NO LONGER RESIDE AT *********** SO IT WOULDNT MAKE SINCE TO KEEP FLOOD INSURANCE ACTIVE WHEN I ALREADY CONTACTED NEPTUNE VIA EMAIL AND PHONE UNDER FLORIDA LAW I HAVE A RIGHT TO CANCEL MY INSURANCES WITH MEANING TO DO SO MY INSURANCE POLICY I WILL MONETARY *** NEPTUNE INSURANCE FOR OVER 50,000 INCLUDING COURT COST AND FEES NEXT MONTH IF MY POLICY IS NOT CANCELLED WITH NON-RENEWAL OF THIS POLICY AND IF MY REMAINING CANCELLATION REFUND IS NOT SENT TO MY MAILING ADDRESS I DONT NEED NO PROOF TO LIE THAT I MOVE FROM ************** IN ORDER TO CANCELL I LIVE IN A APARTMENT MONTH TO MONTH TENANT WITH NO CONTRACT AND CAN LONGER CONTACT LANDLORD OF KCS INVESTMENTS LLC WHOS PRPOERTY WAS RECENTLY SOLD NEPTUNE RESPONDED AND WANTED A MORTGAGE STATEMENT THAT I HAVE MOVED. BOX 7742 THAT THEY ALREADY RECIEVED THESE INSTRUCTION WHERE TO MAIL MY REFUND MY COMPLAINT IS NEPTUNE REFUSED TO CANCEL MY POLICY APON THE CONSUMER REQUEST.īY LAW I HAVE A RIGHT TO CANCEL MY INSURANCE POLICY DUE TO NOLONGER RESIDE AT RESIDENCE.ĪND ALSO REQUESTED ANY REMAINING INSURANCE PREMIUM REFUND CREDIT TO BE MAILED TO MY MY FLOOD INSURANCE POLICY EFFECTIVE DATE THE DATE I MOVED OUT O RESIDENTSĪDDRESS I HAD A POLICY WITH **************** NEPTUNE FLOOD INSURANCE POLICY# **********ĮMAILED NEPTUNE AND CONTACTED NEPTUNE ON MATO CANCEL I have exhausted all my resources and many hours on the phone and have gotten nowhere. If Neptune does not put the money back into my escrow account before Mamy monthly mortgage payment will go up because my property taxes are due and There will be not enough money in my account to pay it. Neptune refuses to reimburse me even with proof my mortgage company called and attempted to speak with them. I have tried to reach out to both my mortgage company and Neptune to help resolve this matter but have had no help. when I got to look it over I saw that they had changed the house to being on a slab foundation that is not correct and I did not make this change. When I renewed my policy I asked to see my documents and it took several attempts to reach anyone. Neptune has made changes to my policy without my knowledge that is incorrect and could put me at great risk for falsifying or misleading information that the title company wrote on all the final paperwork stating the house was on a raised foundation which is correct. The Neptune flood has taken more than 2 payments for 1 calendar year. They do not offer other payment options.įirst transaction date -$1,322.63 Second transaction 12/2022- $1,177 *First Transaction *Second Transaction 12/2022 *Third Transaction - $1,030.17 My Insurance policy states, payments to your escrow account are to only be taken out once a year usually around November and any changes to policy must be told to customers with written consent. I would also want to be paid back the convenience fee. I will incur interest fees on my credit card if I wait until Neptune refunds me. The transaction was canceled within 30 minutes. She is rudely repeating that they have to hold onto my money for services I canceled within the correct window.I would like my premium refunded immediately since Neptune has no reason to hold on to it for 14 days. She is also telling me that she can't expedite the refund in any way. ***** is telling me that this is common practice and she is sorry that I never experienced it before in a similar cancellation situation. They will have to hold on to the amount for 14 days to ensure they have it to return it. This is unacceptable! I called Neptune and spoke with *****, who insisted they can not refund me the money because they don't have it yet. I will have to pay my credit card before they return my funds incurring a double payment. However, the convenience fee will not be returned to me and the premium charged to my credit card will be refunded in 30 days. The policy was canceled within 30 minutes. The agent also told me that if I am not happy with the terms of the policy and the charged fee she will cancel the policy immediately and I will be refunded the premium amount. The agent called me back saying that a convenience fee of 19 dollars was charged at the time on top of the premium. My agent paid the premium in full with my credit card. On I purchased flood insurance from Neptune through my agent ****** Insurance.
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